Contacting Customer Service

REQUIRED INFORMATION:

When contacting CSDCAS via phone or e-mail, please provide the following:

1. FULL NAME

2. CSDCAS ID NUMBER: located at the top of your CSDCAS application

3. A DETAILED DESCRIPTION of your question or situation.

IMPORTANT: CSDCAS will only correspond or speak with the applicant directly. Information will NOT be provided to parents, spouses, family members or friends, regardless as to who paid for the application.

PROFESSIONAL CODE OF CONDUCT:

Please note that applicants are responsible for interacting with customer service in a professional manner. All callers,e-mailers, and social media users must identify themselves properly and honestly. CSDCAS reserves the right to terminate any conversation should the representative feel threatened and foul language will NOT be tolerated. Any misrepresentation of identity, dishonest, threatening or offensive communication is a violation of the Professional Code of Conduct and may subject the offending applicant to sanctions by CAPCSD.

CSDCAS CONTACT INFORMATION:

Customer Service Assistance:

If you require assistance with your application, CSDCAS representatives are happy to answer questions pertaining to the CSDCAS application process. Please review all Instructions and FAQs prior to contacting us, as many common questions are answered by these instructions.

Customer Service Phone:  (617) 612-2030 Open Monday-Friday, 9am-5pm EST.

Customer Service E-Mail: csdcasinfo@csdcas.org

Social Media Pages:

For real-time news, updates, and information, follow us on Facebook and Twitter. CSDCAS will also respond to general application questions and comments posted by our followers. Users with issues or questions regarding a specific account will be directed to call or email customer service:

CSDCAS Facebook Page: https://www.facebook.com/CSDCASApp

CSDCAS Twitter Feed: https://twitter.com/CsdcasApp

WHEN YOU SHOULD CONTACT YOUR CSD PROGRAM:

For certain questions or information, it is more appropriate to contact the CSD Program you wish to apply to instead of contacting CSDCAS. Please refer to the list below:

Contact your CSD Programs Directly With Questions About:
  • Admission requirements and policies
  • Deadline requirements
  • Prerequisites
  • Supplemental materials
  • Requirements regarding the identity of references
  • Status of your application after it has been verified
  • Admission decisions and interview questions
  • Content and duration of a particular school’s program

APPLICANT FEEDBACK:

At the end of each application cycle, CSDCAS e-mails a brief survey to all applicants encouraging them to leave us with some honest feedback about the CSDCAS experience. All survey responses and written comments/suggestions remain anonymous, and all feedback is reviewed by the CSDCAS Admissions Committee and CAPCSD when planning future application cycles.

COMMON QUESTIONS:

Q: How soon should I expect a response from CSDCAS customer service?

A: Most e-mails and social media messages are answered within 24-48 hours. During our busiest seasons, you can expect a response within 1–3 business days.


Q: Can Customer Support review my entire application for errors?

A: No, it is the responsibility of the applicant to proofread their application. If errors are made to the coursework section ONLY, you will be notified by our verification staff when your application comes up for review.


Q: When I called Customer Support they said my application looks OK. Why is it now being returned to me for errors?

A: Prior to verification, a customer support representative may notice an obvious error on your application and help you correct it. However, the types of mistakes which most often cause applications to be undelivered will not be discovered during the course of a phone conversation. Instead, these errors will be found during the verification process, during which our verification staff scrutinize your coursework section against your transcripts for inaccuracies. In these cases, it is only after your application has been fully reviewed that you will be notified of an error. Once this occurs, customer service is more than happy to help walk you through how to correct it.



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